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Frequently Asked Questions

If your question isn't answered below, just get in touch, we're here to help!
Call us at 780-800-4920 or email edmonton@lasercity.ca

General Questions

Where are you located?

We're in South East Edmonton, just off of 50th Street at 67th Ave. We're a few blocks North of Whitemud Drive, and a few blocks South of Sherwood Park Freeway.

Do we have to make a reservation to come?

For Laser Tag you're welcome to drop-in and we'll put you in the next available game. We start a new game every 20 minutes during our regular hours. If you'd prefer, you can pre-purchase your tickets in advance by credit card by calling 780-800-4920.

Mini Paintball is only available as a private party booking and must be booked in advance.

VR Escape Rooms also must be booked in advance.

Do you have an arcade?

Yes, we have a wide selection of arcade games. They each cost $1 (a loonie). We have a change machine also.
We also have a FREE floor projector game in our lobby.

Do you make donations for silent auctions?

Yes, we'd love to support your event. We can't donate to everyone, and we generally only donate to causes supporting children. Please visit the Donation Request Page.

Party Questions

Do you have a fridge and freezer for cakes?

Yes! Just hand your item(s) to the staff at the front desk when you first arrive and we'll store it in the fridge or freezer until needed.

Can we bring in our own food and drinks?

Absolutely! You're welcome to bring in any outside food or drinks. All of our party packages include pop or water for all the players, but you're welcome to bring more.

How does ordering pizza work?

We can order pizza for your from Panago if you'd like. When you first arrive and check-in for your party, we'll give you an order form. Just fill it out, give it back to us right away and we'll order it on your behalf. Panago will then deliver it directly to your party table at the right time, and you simply pay the driver.
Normal Panago prices apply.

What's your cancellation and change policy?

All payments are non-refundable, but you can change your date and time once, and/or upgrade your package, up to 72 hours before your booking.

Can we bring in pinatas, confetti or silly string?

No, we don't allow them unfortunately.

Can we do Laser Tag and Mini Paintball for a party?

Yes! The main party would be a Mini Paintball party, but you could then purchase tickets to a game of Laser Tag that is during your party table time. Please call us to do this, before booking your party.

Laser Tag Questions

Do I need to make a booking to come and play Laser Tag?

You're welcome to drop-in anytime during our regular hours and we'll put you in the next available game. We start a new game every 20 minutes. If you'd prefer, you can pre-purchase your tickets in advance by credit card by calling 780-800-4920.

Does it hurt? Is it dangerous?

No, and no. The lasers are 100% harmless and cannot burn or damage eyes. And as long as the safety rules are followed (mostly the no running, crouching, lying down or physical contact ones), there's no way to get hurt in the arena.

How long is a game of laser tag?

Each Laser Tag Game takes around 25 minutes from start to finish (safety briefing, getting gear, playing, getting scorecards). If you do multiple games, there's about a 10 minute break between each game. Most people do 2 or 3 games (60-90 minutes in total).

How long is a Laser Tag game?

Each game is around 25 minutes in total. That includes the safety briefing, getting gear on, playing the game and getting your scorecards. The actual game is 15 minutes.

Are waivers required for Laser Tag?

No, only for Mini Paintball.

Can you bring the laser tag equipment to my house or venue?

Unfortunately not. Our equipment can only be used in our arenas.

I have more questions about Laser Tag!

No problem, just visit the Laser Tag page for more information.

Mini Paintball Questions

Does it hurt?

No! Mini Paintball guns shoot smaller paintballs at half the speed of traditional paintball. The kids will feel getting hit, but it won't hurt.

Are waivers required?

Yes, Mini Paintball requires waivers to be signed by the parent of all the players. You can complete it online here or download it here or complete them in the facility when you drop your child off.

Can adults or younger kids play?

Unfortunately not. Mini Paintball is only suitable for ages 8 to 12.

VR Escape Room Questions

What exactly is it?

A VR Escape Room is a challenge game for groups of 2-4 players. You'll be equipped with the latest in virtual reality technology and find yourself in one of the amazing fantasy worlds where you'll need to solve a series of puzzles and challenges before the time runs out.

Who's it for?

Anyone ages 10+! You need to previous experience or to be "good at video games". You simply need a team of 2 to 4 people and some problem-solving skills!

How long does it take?

You'll be at the facility for around an hour in total. You'll have up to 35 minutes to "escape".

Day Camp Questions

Who is the day camp suitable for?

The Laser Tag camp is for kids ages 6 to 12 and the Laser Tag and Mini Paintball camp is for kids ages 8 to 12

What's provided?

We provide all the required equipment and supplies, plus a pizza lunch, 2 snacks, and drinks.

I have more questions about Day Camps!

No problem! Visit the Day Camps page for more answers!